Reduce churn, defections and drop-offs; and boost retention, loyalty and referrals by keeping your customers happy and engaged. Whether you’re saying ‘Thank you’ for a renewal or ‘Sorry’ for a customer complaint, there will always be times when it's right to do something special for a customer.
 
As well as providing a versatile range of products that are ideal for compensation, reward and surprise and delight gestures, our Hawk React platform empowers your front-line representatives to respond quickly, and in an appropriate, consistent and managed way.

Rewards

Platforms

Universal prepaid reward cards

Ideal for acquisition and similar corporate incentive programmes, our Mastercard® prepaid card can be branded to suit your programme and lets recipients choose their own reward.

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Multi-retailer prepaid cards

This multi-retailer reward card can be spent at over 16,500 popular retailers.  It’s an affordable option that helps your incentive budget go further. Like the Universal option, it can be branded to suit your programme and enables recipients to choose their own reward.

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Themed prepaid reward cards

Positioned and designed to suit your campaign and your target demographic, for example ‘Free Fuel’. Perfect for when you want to stand out with a relevant and powerful offer.

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Choice cards

Our Choice gift cards – including Bonusbond®, Cycle Choice, Kids’ Choice, The Restaurant Choice and Spafinder – are ideal for engaging a specific target segment or demographic.

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Gift cards

A vast range of single-brand cards including retail, leisure, entertainment and travel – often at a discount. Perfect for when you know exactly what your customers – or employees – want.

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Supercheques

The fastest way to reward audiences of any size. Superchqeues eCodes are emailed direct to each recipient, for redemption online, where they can choose from a range of gift cards, vouchers and digital rewards.

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Digital rewards

An increasingly popular reward option, eVouchers and eGifts offer rapid issuance and flexibility with online, mobile and in-store redemption.

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Experiences

Reward your customers or employees with memorable moments, using dining and cinema discounts, plus our own Envy® experiences.

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Hawk Redeem

A promotional platform where both known and unknown customers can easily claim their rewards – ideal for ‘do this, get that’ promotions. Quick to launch, easy to configure, and supported by data capture and reporting.

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Supercheques

Provides online redemption for eCodes; quick to brand and configure. Offer our huge range of gift cards, vouchers and digital rewards, or tailor the range to suit your audience and your brand.

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Hawk React

Hawk React is a gesture management platform that helps your front line staff respond to a wide range of situations, including renewals, upselling, cross-selling, customer rescue and random acts of kindness. Tracking and reporting provides actionable insight and a full audit trail.

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Services and Support

We offer a better experience for your customers. And we’ve created a better experience for your business, too.

Client success

Our experienced client success team measures the effectiveness of your programme, so that we can drive continuous improvement through ongoing optimisation and provide you with valuable strategic insights.

Account management

We offer onboarding with kick-offs, project plans and action logs, supplemented with weekly calls, monthly check-ins, quarterly business reviews and annual client assessments.

Creative services

Our in-house design studio can provide you with branding, artwork and collateral – whatever you need to make your programme successful.

Customer service

Our multi-media contact centre is run in-house, ensuring that we can effectively manage the customer experience on your behalf.

Data security

Your employee and customer data is safe with us. We are ISO 27001 Information Security accredited (BSI 2010, 2013, 2016), and have WAF, SIEM and FIM installed.

Quality management

All work is quality managed to ISO 9001, regularly audited by BSI.

Strategic alliances

Our wide range of industry-leading alliances gives us the added power to offer you more.

Validation and fraud management

We help you protect your investment with thorough validation, business rules and risk management processes for claim and reward issuance.

Questions? Let's talk.

Call us for more information on 0207 419 8191