Customer rescue, surprise and delight, multiple proactive campaigns – whatever format your gestures or programmes take, Hawk React enables your staff to respond swiftly and effectively when it matters most.  

Our gesture management platform, Hawk React enables your business to respond consistently, monitor and manage budgets, and identify problem areas that may need attention on a local, regional or national basis.

Appropriate and consistent gesture management​

Empower your front line teams to say “Thank you”, “Welcome” or “We’re sorry” with consistent, managed and appropriate gestures. Supports a wide range of situations, including:

  • Upsell and cross-sell activity

  • Customer renewals (reducing churn)

  • Customer rescue/recovery/compensation

  • Random acts of kindness (surprise and delight)

Configured to suit your needs

  • Branded to suit your programme

  • Role-based access and approvals

  • Full tracking, auditing and reporting of gesture activity

  • Reward levels and types can be pre-set, or configured for employees to make the appropriate selection

  • Issues and approvals can be escalated if required

Streamlined processing

  • We can despatch the gift direct to your customer with a branded and personalised message from you

The widest choice of rewards

Pre-select your gift options from our huge range of retail and leisure gift cards, vouchers and digital solutions (one of the best choices for swift redemption).

Questions? Let's talk.

Call us for more information on 0207 419 8191

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Our prepaid cards are issued by Blackhawk Network (UK) Ltd, an Electronic Money Institution authorised in the UK by the Financial Conduct Authority with Firm Reference number 900023; pursuant to license from Mastercard International. Mastercard® is a registered trademark of Mastercard International Incorporated. Blackhawk Network (UK) Ltd's company registration number is 05802971 and its registered office is at Westside, London Road, Hemel Hempstead, HP3 9TD.