Service and Support
We offer a better experience for your customers. And we’ve created a better experience for your business, too.
Our experienced client success team measures the effectiveness of your programme, so that we can drive continuous improvement through ongoing optimisation and provide you with valuable strategic insights.
We offer onboarding with kick-offs, project plans and action logs, supplemented with weekly calls, monthly check-ins, quarterly business reviews and annual client assessments.
Our in-house design studio can provide you with branding, artwork and collateral – whatever you need to make your programme successful.
Our multi-media contact centre is run in-house, ensuring that we can effectively manage the customer experience on your behalf.
Your employee and customer data is safe with us. We are ISO 27001 Information Security accredited (BSI 2010, 2013, 2016), and have WAF, SIEM and FIM installed.
All work is quality managed to ISO 9001, regularly audited by BSI.
Our wide range of industry-leading alliances gives us the added power to offer you more.
Validation and fraud management
We help you protect your investment with thorough validation, business rules and risk management processes for claim and reward issuance.